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Policies

REFUND POLICY

All sales are final. There are no returns, refunds, or exchanges. Sorry for any inconvenience.

 

If there is a problem with your order, please email Info@PoiseandPaper.com

 

PROCESSING

Orders are processed within 5 to 7 business days and shipped 3 to 5 business days after being processed. Business days do not include weekends or holidays. You will receive an email once your order is shipped. Our processing time may be longer during the holiday season. Poise & Paper is not responsible for USPS's slow processing times.

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Poise & Paper is not responsible for lost, damaged, or stolen packages. When ordering ensure that your address is correct.

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All U.S. orders over $50 will receive free shipping.

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Privacy Policy​

Welcome to Poise & Paper! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, and your rights in relation to that information.

 

Information We Collect

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When you visit our website, we may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, and mailing address when you make a purchase or sign up for our newsletter.

  • Payment Information: If you make a purchase, we collect payment details, including credit card numbers, through a secure payment gateway. We do not store credit card information on our servers.

  • Usage Information: We collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site.

  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our site. Cookies help us understand your preferences and improve our services.

 

How We Use Your Information

Poise & Paper uses your information to:

  • Process and fulfill your orders

  • Communicate with you about your orders, account, and customer service inquiries

  • Send you promotional materials, newsletters, and other communications

  • Improve our website and customer experience

  • Comply with legal obligations

 

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners, such as:

  • Service Providers: We may share your information with third-party service providers who assist us with payment processing, order fulfillment, email communication, and website analytics.

  • Legal Compliance: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

 

Data Security

We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. Our website uses SSL encryption to protect your payment information during transmission.

 

Your Rights

As a user, you have the right to:

  • Access Your Information: You can request a copy of the personal information we hold about you.

  • Correct Your Information: You can ask us to correct or update your personal information if it is inaccurate or incomplete.

  • Delete Your Information: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out of Communications: You can unsubscribe from our marketing communications at any time by following the instructions in the email or contacting us directly.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. We encourage you to review this policy periodically for any updates.

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Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Poise & Paper
4609 Harford Rd. , #118
Baltimore, MD 21214
Email: Info@poiseandpaper.com

Thank you for trusting Poise & Paper with your personal information. We are committed to protecting your privacy while providing you with exceptional stationery products and services.

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